Customer Care BPO Market Report is predicted to gain better growth in coming years 2019 to 2024. This Customer Care BPO market report provides extensive analysis of top-vendors, regional development, progressive trends, and countless growth statistics of Customer Care BPO market. Additionally, emerging opportunities and revenue forecast (2019-2024) allows easy decision-making for all readers worldwide.
About Customer Care BPO
Customer Care BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of Customer Care business process to a third-party service provider.
United States and Europe have a larger market share in 2017 which together account for 57.41%, and will witness a stable growth in following years. China hold a market share of 9.60% will still play an important role which cannot be ignored. Any changes from Central & South America might affect the development trend of Customer Care BPO. Japan also play important roles in global market, but it will witness the comparatively lowest growth rate within selected regions.
Covered in this report
According to this study, over the next five years the Customer Care BPO market will register a 6.2% CAGR in terms of revenue, the global market size will reach US$ 75100 million by 2024, from US$ 55500 million in 2019. In particular, this report presents the global revenue market share of key companies in Customer Care BPO business, shared in Chapter 3.
This report presents a comprehensive overview, market shares and growth opportunities of Customer Care BPO market by product type, application, key companies and key regions.
This study considers the Customer Care BPO value generated from the sales of the following segments:
Segmentation by product type: breakdown data from 2014 to 2019 in Section 2.3; and forecast to 2024 in section 10.7.
- Onshore Outsourcing
- Offshore Outsourcing
Segmentation by application: breakdown data from 2014 to 2019, in Section 2.4; and forecast to 2024 in section 10.8.
- Telecom & IT
- BFSI
- Healthcare & Life Sciences
- Government & Public
- Retail & Consumer Goods
- Others
The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
- Teleperformance SA
- Convergys
- Arvato
- Sykes Enterprises
- Atento
- TeleTech Holdings
- Serco
- Acticall (Sitel)
- Alorica
- Webhelp
- Amdocs
- Transcom
- Comdata
- West Corporation
- Infosys BPM
- StarTek Inc
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Key Topics Covered:
1 Scope of the Report
2 Executive Summary
3 Global Customer Care BPO by Players
4 Customer Care BPO by Regions
5 Americas
6 APAC
7 Europe
8 Middle East & Africa
9 Market Drivers, Challenges and Trends
10 Marketing, Distributors and Customer
11 Global Customer Care BPO Market Forecast
12 Key Players Analysis
13 Research Findings and Conclusion
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